West African Civil Servants Begin Kaizen Training

 


Ghana has opened the second cohort of the Third Country Training Programme (TCTP) on “Kaizen for Enhanced Public Service Delivery”, bringing together public sector professionals from across English-speaking West Africa to strengthen efficiency and regional collaboration. The programme, organized by the Japan International Cooperation Agency (JICA) in partnership with the Civil Service Training Centre (CSTC), was officially launched on 17th November 2025 in Accra.
This year’s cohort includes 30 participants from Liberia, Sierra Leone, Nigeria, and Ghana, marking another significant step in Ghana’s growing role as a regional hub for civil service training. The opening ceremony drew officials from the Office of the Head of Civil Service, representatives of the diplomatic community, CSTC leadership, and partners from JICA.
In her address, Madam Momoko Suzuki, JICA’s Chief Representative, underscored the importance of deeper collaboration across the sub-region. She noted that public sector challenges such as delays, inefficiencies, and limited resources are common across West Africa and require unified, cross-border solutions. She encouraged civil service institutions and diplomatic missions to continue working closely with CSTC to expand future cohorts and strengthen regional networks.
Diplomatic representatives from participating countries also delivered remarks, including the Ambassador of Liberia to Ghana, H.E. Musa Jatu-Rhule, the Acting High Commissioner of Nigeria to Ghana, H.E. Adeoye Dayo, the Ambassador of Sierra Leone to Ghana, H.E. Mohammed Hassan Kaisamba, and the Counsellor and Deputy Head of Mission of Japan, Mr. Mitori Naoki. Their presence demonstrated strong governmental commitment to improving civil service systems and promoting regional cooperation.
For more than fifteen years, JICA has supported CSTC in institutional development, training design, and capacity enhancement. Through this partnership, CSTC has evolved into a Centre of Excellence serving the West African sub-region, with upgraded facilities and a modern Learning Management System.
The two-week programme blends lectures, practical sessions, and study tours, following online preparatory courses completed in participants’ home countries. Built on the Kaizen philosophy of continuous improvement, the training seeks to enhance efficiency, teamwork, and public service delivery through simple, consistent, and measurable reforms.
CSTC expressed gratitude to JICA and the various diplomatic missions for their continued support, while partners reaffirmed their belief that the programme will strengthen public institutions and improve service delivery for citizens across West Africa.

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